-
FAQ
-
-
-
-
RETURNS
How do I return my order?
If there is a problem with your purchase, please contact us at info@vasto.es within 12 hours of the arrival of the artwork. Provide your name, order information, proof of purchase, and the reason for returning. You may return your purchase within 7 days from the date of delivery.
All items should be returned in their original condition and in its original packaging. We reserve the right to refuse any returns that do not fulfill these criteria. Please note that you are responsible for the safe return back to us. You can use the shipping carrier of your choice. We recommend using a trackable service so that the product and your refund isn’t lost.
Is there a fee for returns?
Yes, you are responsible for arranging and paying for the return shipment yourself,-unless artwork is damaged at reception.- We recommend using a trackable service as you are responsible for the order until it reaches our warehouse.
What happens if a product is faulty or wrong?
Please email us and tell us what’s wrong. Take pictures of the damage or issue, including pictures of the damaged packaging, and email them to us. We’ll gladly refund the full purchase amount or arrange a store credit for you within 14 days of receipt of the artwork.
-
-
CONTACT
How do I contact VASTO?
For any customer service related questions, reach out to info@vasto.es.
For press inquiries or any questions about VASTO, contact paula@vasto.es .
Artists can send their portfolios here: info@vasto.es
How can I stay up-to-date on VASTO news and exhibitions?
You can subscribe to our newsletter to receive news and news about our projects and events. Click here to subscribe. Also, we frequently post our news and announcements on our Instagram account @vasto_gallery.
VIEWING ARTWORK
Can I see the works directly?
If you are interested in seeing an artwork in person before purchasing, please get in contact with us and we can arrange a private viewing at Casa Vasto in Poblenou, Barcelona.
-
-